Refund policy
Refund policy
Return & Replacement Policy
At RenewK, customer satisfaction is important to us. We offer a 15 Days Replacement Policy to ensure that customers receive products in proper condition. Please read the following policy carefully to understand our replacement terms and conditions.
15 Days Replacement Policy
We provide a replacement facility within 15 days from the date of delivery if the product received is damaged, defective, incorrect, or has a manufacturing issue.
- Replacement requests must be made within 15 days of receiving the product.
- The product must be unused and in its original packaging.
- Proof of purchase (order confirmation or invoice) is required.
- Clear photos or videos of the issue may be requested for verification.
No Refund Policy
Please note that we do not offer refunds under any circumstances. If there is an issue with the product, we will provide a replacement as per our policy guidelines.
- Refunds will not be issued.
- Only product replacement will be provided in case of eligible issues.
- Replacement is subject to product availability.
Eligible Reasons for Replacement
You may request a replacement under the following conditions:
- Product received is damaged during shipping
- Product is defective or not working properly
- Wrong product delivered
- Product has a manufacturing defect
Non-Eligible Reasons for Replacement
Replacement requests may not be accepted under the following conditions:
- Request made after 15 days of delivery
- Product has been used, damaged, or altered by the customer
- Missing original packaging or accessories
- Damage caused due to improper handling or misuse
- Change of mind after purchase
Replacement Process
To request a replacement, please follow the steps below:
- Contact our customer support team within 15 days of delivery.
- Provide your order number and describe the issue.
- Share photos or videos of the product showing the problem.
- Our team will review your request and provide further instructions.
- Once approved, the replacement will be processed and dispatched.
Replacement Shipping
Shipping responsibility for replacement depends on the reason for replacement.
- If the product is defective, damaged, or incorrect, we will cover the replacement shipping cost.
- If the issue is not related to product quality, shipping charges may apply.
Contact Information
If you have any questions regarding returns or replacements, please contact us using the details below:
- Business Name: RenewK
- Address: G-43, Vinayak Tower, Central Spine, Vidhyadhar Nagar, Jaipur 302023, Rajasthan, India
- Email: expert.esolutions@gmail.com
- Mobile: +91-8824202890
- Alternate Mobile: +91-9782329935
- WhatsApp: https://wa.me/message/WK2S6ZAQZYROA1
